Return Merchandise Authorization (RMA) Policy

• RMA Process
  
  The following are the RMA guidelines that have been established by SINETIC to better support our customers

• Please fill in the form and submit. Click here

• Obtain an RMA number and form from our sales department before sending the faulty products. IMPORTANT: To process an RMA case, each board/product must accompany a corresponding RMA form that is filled mainly with the board's /product's serial number, hardware configuration used and problem description.
  
  What to send. Send the products/boards without the accessories (manuals, cables) and components (CPU, memory, interface cards), unless you suspect the latter are the cause of the problem. Indicate these items if they are included. All returns should accompany a note detailing the problem.
  
  Shipping cost & method. Customers send RMA goods at their own expense; while SINETIC shoulders the cost of returning the items by using the shipping method it deems suitable. Customers may require alternative shipping methods but shall bear any additional charges.