All products that are returned for Repair must be accompanied by a Return Material Authorization number (RMA#). If no RMA# is provided the goods will be rejected. The rejected goods will be send back under the customer account else it will be disposed in 30days. The RMA# can be obtained numbers can be obtain by email from our sales, support teams or alternative you can email to firstname.lastname@example.org and request for a RMA#.
Products sent for repair must be properly packed in ESD protective packings. Improperly packed Products will not be serviced and returned back to customer at the customers expense. Detail descriptions of the problems must be indicated in the RMA form and also the parts that are attached along with the product return to SINETIC. No External Cables, processors, memory, Hard Disk need to be attached unless it is critical to the repair.
Physically damaged products will not be repaired and will be returned to customer at customer's expense.